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Volunteering

There are over 20,000 volunteers in the CAB service, but we still need new volunteers every year to help us meet the demand for our service - see our FAQs below if you are interested in joining us. With so many different roles available you should be able to find a way to get involved. You could:

  • train as a volunteer adviser - we particularly need people with language skills to help people for whom English is an additional language

  • become a trustee board member, responsible for the running of the bureau

  • support the smooth running of a bureau as an office administrator

  • help us campaign for change as a social policy campaigner gathering evidence about clients' problems to change policies

  • provide IT support

  • organise fund raising for the bureau

  • raise money for the bureau or help get issues covered in the local media.


For more about what it’s like to volunteer for a CAB see our National Citizens Advice site www.citizensadvice.org.uk/join-us An external link opening in a new window.


Interested in becoming a volunteer?

If you would like to discuss volunteering opportunities with us:

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Questions about volunteering: FAQs

FAQ Question I can’t afford to volunteer

FAQ Anwser It is important to us that it doesn’t cost you any money to volunteer. Therefore we will reimburse all of your reasonable expenses.

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FAQ Question I’m worried that I will lose my benefits

FAQ AnwserVolunteering will not affect your benefits provided you abide by the usual regulations for that benefit. For example, it won't affect Jobseeker's Allowance provided you

  • take reasonable steps to find a job
  • can be available for work for 40 hours each week
  • inform the Job Centre/Jobcentre Plus that you are volunteering
  • can attend interview within 48 hours and take up work within one week.

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FAQ Question I don't have the time

FAQ Anwser Our volunteer opportunities all need varying amounts of time, from advisers who usually volunteer at least two sessions per week, to our trustees who meet once every 2 months.

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FAQ Question I don't know anything about the law, how can I be an adviser?

FAQ Anwser Most of our advisers didn't when they started either. We will provide you with the training you need and support you every step of the way.

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FAQ Question I don't have any skills to offer

FAQ Anwser The most important quality is wanting to be a CAB volunteer. There is training available for most of our volunteering opportunities, so please don't feel you have nothing to offer. CAB cares more about what kind of people its volunteers are, not what they know before they start. So, are you a good listener? Are you willing to learn, and enjoy helping others?

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FAQ Question I'm not sure I would fit as your 'typical' volunteer

FAQ Anwser Every CAB is committed to delivering a service regardless of age, race, gender, disability or nationality. Moreover, every CAB strives to reflect the community it represents. We therefore welcome all volunteers, and will make decisions based only on a person's ability to perform a role.

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FAQ Question Am I too old to volunteer?

FAQ Anwser There is no 'retirement age' in volunteering, we judge everyone on their merits.

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FAQ Question Am I too young to volunteer?

FAQ Anwser There are no age limits except for:

  • Advisers – the minimum age limit is 16
  • Trustees – the minimum age limit is 18
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FAQ Question I have a disability, can I volunteer with you?

FAQ Anwser We encounter volunteers with a wide range of impairments or disabilities, which impact on the level of support we need to offer, both in terms of training and of working within the bureau.

It is therefore important that any needs are fully discussed and explored at the earliest opportunity.

The range of potential support needs may include:

  • the physical environment, such as space, computer equipment, an induction loop, parking
  • working practices, such as the provision of training packs in a different format
  • personal support such as the use of a sign interpreter, note taker or reader.
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FAQ Question I've never volunteered before and not sure whether it's right for me

FAQ Anwser Most of our volunteers had never volunteered before either. It is important to us that you are happy volunteering at the bureau so we will talk through with you what your role is, what our and your expectations are and how we will support you. We will also provide you with a full induction to make sure you feel part of the bureau team. Can you commit yourself to a number of hours each week? If you answer 'Yes' you could become a CAB volunteer.

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Cheshire East Citizens Advice Bureau North, Sunderland House, Sunderland St.,
Macclesfield SK11 6JF - Charity no.1128265 Company no.6816600