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About us

Macclesfield Wilmslow and District Citizens Advice Bureau Building Photograph

At Cheshire East Citizens Advice Bureau North, now trading as Citizens Advice Cheshire North, we can help you sort out your money, legal and other problems. We can give you free, confidential, impartial and independent information and advice on a wide range of subjects to everybody regardless of age, race, religion, gender, disability or sexuality. And it’s not just advice. We campaign for change using your experiences to influence local and national policymakers and service providers to improve policies and services which aren’t working.

Cheshire East Citizens Advice Bureau North is a member of the national charity Citizens Advice An external link opening in a new window., which produces and updates AdviserNet (the web-based system we use to advise clients) and sets quality standards for our advice, training, equal opportunities and accessibility in the bureau.

Please note this service is intended for people who live or work within the northern part of Cheshire East that used to be the Borough of Macclesfield. If you do not live in the area we cover, you can search for the contact details of your local CAB here An external link opening in a new window.

How to find us and times of service
Aims and principles
More information about our policies and history

Latest News

Citiizens Advice Cheshire North Public Meeting - This year's public meeting will be held at 2pm Friday September 29th at Macclesfield Library, doors open 1.45pm

How to find us and times of service

Our main office in Macclesfield is in Sunderland House, Sunderland Street, Macclesfield SK11 6JF. This is the building opposite Waters Green Medical Centre and is about 50 yards past Macclesfield Railway Station, on the same side of Sunderland Street as the station. MAP An external link opening in a new window.

Drop-in Assessment and Advice:
  • Monday 9.30am to 12.30pm
  • Tuesday 1.00pm to 3.30pm
  • Wednesday 9.30am to 12.30pm
  • Thursday 9.30am to 12.30pm
Telephone AdviceLine Assessment
  • Monday to Thursday 9:30am to 4pm
    Friday 9:30am to 1pm
  • Assessment: 03-444-111-444
  • Recorded information is also available on these lines at any time of day or night.
  • Only available after assessment, so ring 03-444-111-444 or visit the drop-in to determine the best way we can help you.
  • Monday 1pm to 4pm
  • Tuesday 10am to 1pm
  • Wednesday 1pm to 4pm
  • Thursday 1pm to 4pm
  • To cancel an appointment please ring 01625-432847
Alternatively click here for details of our e-mail advice service.

Community Sessions are held at the following locations

Knutsford Town Council Offices

Toft Road, Knutsford WA16 6TA MAP An external link opening in a new window.

Appointments: Wednesday 10am to 1pm (Ring 01625-432847 to book)

Drop-in: Friday 10am to 12.30pm

Knutsford The Welcome Cafe
146/147 Longridge, Knutsford WA16 8PD

Drop-in: Wednesday 2pm to 4pm

Wilmslow United Reformed Church
Chapel Lane, Wilmslow SK9 1PR

Drop-in: Monday 9.30am to 12.30pm
(Please use the church entrance that faces Alderley Road)

Wilmslow St Bartholomew's Church
Chancel Lane, Wilmslow SK9 4AA

Appointments: Tuesday 10am to 12.45pm (Ring 01625-432847 to book)

Poynton Civic  Hall
Off Park Lane, Poynton SK12 1RB

Drop-in: Tuesday     9.30am to 12.30pm
            Wednesday 6.00pm to   8.00pm
         & Thursday   11.00am to 12.30pm

Appointments: Thursday 9:30 & 10.15 (Ring 01625-432847 to book)

Handforth Clinic
Wilmslow Road, Handforth SK9 3HL 

Drop-in: Wednesday 1pm to 3pm

Colshaw Farm
Riverside Housing Association, 35 Appleton Walk, Colshaw Farm, Wilmslow SK9 2HN

Drop-in: Thursday 10.00am to 12.30pm

Wilmslow Parish Hall
Cliff Road, Wilmslow SK9 4AA

Appointments: Thursday 10am to 12noon (Ring 01625-432847 to book)

Wilmslow Library 
South Drive, Wilmslow SK9 1NW

Drop-in: Thursday 4:30pm to 6:30pm

Alderley Edge GP Surgery

Talbot Road, Alderley Edge, SK9 7EP

Appointments on last Wednesday of the month 1.00pm to 4.00pm. 
Service for patients of the medical practice and appointments are booked via the surgery on 01625-584545

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Aims and principles

The Citizens Advice service aims

  • to ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively;

    and equally
  • to exercise a responsible influence on the development of social policies and services, both locally and nationally.

Advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of age, race, religion, sex, disability, sexuality or nationality.

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More information about our policies and history

Our Policies on Equal Opportunities, Quality and the Environment

Brief History of the Citizens Advice Service

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Cheshire East Citizens Advice Bureau North, Sunderland House, Sunderland St.,
Macclesfield SK11 6JF - Charity no.1128265 Company no.6816600